I bought a SUV from salesman Chris Wells. Chris was friendly and professional. The SUV had some issues when I drove it home. I contacted Chris, he told me to bring the SUV back in. Chris contacted a manager that said they would fixed the issues. A couple days later my SUV was fixed. I also, wanted to thank Freddie the service manager that made sure all of the issues were fixed and set up my appointment to have a backup camera installed.

Kalid was funny and amazing and made the process enjoyable. Make sure to ask for Kalid if you want to have fun while buying a car

Greg Hershey was amazing to me and would recommend him to anyone who wants to buy a good vehicle he made the process simple and painless and got me into the car i wanted. would recommend toyota west to anyone thanks greg!!!!!!

I leased a 2019 Toyota Corolla here back in April and honestly it’s tye best investment and decision I’ve made in quite sometime. The car is absolutely gorgeous, and is going strong by the day. The Sales Associate who worked with me throughout the entire process was JD and he was absolute professional and very nice person. He even came in on his day off to complete the paperwork with me. All in all, very happy thanks to Toyota West.

I went to Toyota West last night and leased my 5th RAV 4. It’s a beautiful Lunar Rock ( dark, flat, gray) I’ve only had RAV4s for the past 19 years! All have been purchased thru Toyota West. They have the best staff & service technicians. Last night Singh worked with me & my husband. He was great! He made sure the car buying experience went quick & easy! I have to give a shout out to Justin (Brandon was training too) Justin does the paperwork! He has done the paperwork for our last 3 cars. It’s nice to know you see the same people every time you return. They treat you like family! Singh is a good fit! He just celebrated his first year with Toyota West! Here’s to many more!!!

Ask for Sal, he's amazing.

Excellent dealer. Kind people. Easy and fast way for getting a new car.

Singh was such a great sales associate and really worked with us to get my new Toyota RAV4! thank you for being patient and letting me look at a couple cars before I made a decision! Couldn’t of chose a better dealer.

Salesman Sal was the best. I forgot my garage opener in my trade in. I drove 6 hours round trip to the dealership. Sal came in on his day off to mail me the garage door opener to save me the drive. Great guy.

Kelly Bryant at Toyota West is 1st Class. She was so patient and kind (I was a shaking nervous wreck on the verge of tears). I was on 670 East and ran over something in the road that immediately flattened my tire. I called Toyota West and got Kelly she calmed me down and told me not to worry because I have Toyota Care roadside assistance she gave me the number, so called and they were there in 20 minutes, she already had my appointment set to bring the car in. No stress and hassle free. THANK YOU KELLY. You made it so easy!

what a GREAT group of people...i didnt realize there were still good people in this world . HUGE shoutout to my salesman Hossain Saadat and Milt...Thank you all again from the Sullivans

Great people service

Everyone at this place is WONDERFUL! I had a great experience with Kelly and Hossian. They both went above and beyond for me. Couldn't ask for a better place to buy a car.

Easy to find, no pressure from sales and friendly atmosphere. Singh was the best!

I had great purchasing experience. I was treated politely as soon as I came on to the lot. Candice my salesperson was very knowledgeable about two vehicles that I was looking at. She was extremely helpful with all my questions, and she spent time reviewing all of the vehicle’s features after my purchase. She also helped with setting up audio and phone features. Finance was the best; Milt walk me through the paperwork and explaining all details that way I understood all that I was receiving with my purchase. Thanks for a great buying experience!

My girlfriend and I moved from California and was looking to purchase a new car. At first we thought it wouldn’t be a good experience since it took a while for someone to approach us. Hossain saw us and asked if we needed assistance. That was the beginning of a good car buying experience. Hossain was an exceptional salesman. He wasn’t pushing us to spend more than we can afford. He was also very informative, answering any questions we had. Thank you Hossain for the awesome customer service!

Mike Nelson wow me with big time customer service .He order my parts for me and my vehicle was done in a record time .The whole entire service men are awesome with A+ customer service .I will highly recommend anyone who own Toyota to make Toyota west their service center.Am really impressed .

They really do a good good job selling cars here. I've released multiple vehicles and my guy Hussain is awesome. I think I'm going to go for a Hybrid next time. Trying to get that 40 MPG

My wife and I was looking for a car and everywhere we went they told us couldn't help us until we went to Toyota West and talked to a guy name Chris Wells he is a miracle worker no matter what our situation was he made it happen for us and he is a life saver if anyone ever goes there to get a car I highly recommend you to ask for chris and they have good people to check the cars out before they leave to make sure they are safe and ready to go I give them a 5 🌟 🌟 🌟 🌟 🌟 rating thank you Chris we are really happy with our Camry

Exceptional Customer Service from the sales/financial staff. Extremely professional and eager to help get you the vehicle of your dreams!

I contacted Toyota West via website and Kamrie replied very quickly. Explained what I was looking to do but kind of had to wait. Kamrie stayed in contact over the next few weeks until I was finally ready to come in. She set me up with Sal for my visit. Sal has very, very good knowledge of all the vehicles. He explained all the features of both vehicles I drove and really worked with me to get the deal done that I wanted. I was very impressed with both Kamrie and Sal. They are both very personable and caring. I have purchased many vehicles through the Sonic dealerships and it’s because of people like them I come back. Thank you both for everything! Matt

Depends on who you get at this service parts area. I had a wonderful helpful person the first time. The second time not so much. Now I have to make a trip to Auto Zone. Waited almost two days for this part to come in, would think this service part area would be willing to make sure I could get it in my car. And to think I was thinking about switching to using them as my main mechanic.

Thank you Greg Omara, Robert Smart and Kamrie Day for making my new car purchase both simple and painless and for being very patient with me. I highly recommend Toyota West for both your sales and service needs. Love my new Highlander!

Just bought our 6th vehicle from Toyota West, 5th from Dean. A 2019 Highlander. Great place friendly staff great customer service even better deals.

First of all I personal will recommend this dealership ! service is good, atmosphere is good ,employees seem happy I had a problem with Toyota direct about a Service tire contract that I purchased and paid $538 and it was never put in the computer properly After several calls & trips to Toyota direct nothing was done about this ! I was Fortunate after having a flat tire taking my car over to Toyota West the Manager BEN HUFFMAN at Toyota West I told me he would get this issue fixed for me and get me a refund on my tire and my contract put into the computer and he did 😊 he also kept in contact with me letting me know how the progress was going on this issue So to me that’s the kind of company I would like to deal with and spend my money with ! thank you Ben ! you will be getting all our service and car needs !

My experience with them was awesome. Not only was Singh and Nick able to get me the SUV I wanted bit they also got my parents in a brand new rav4 as well. They are great ppl. Definitely going back to them for all my car needs. Thanks again guys

Singh & Mr, Coleman,,, were very nice 2 us,, very pleasant customer service..Love Them..

I bought my first ever Toyota last night and had a very good experience, especially with my sales associate Jeryl. I’m looking forward to seeing you all for my maintenance to keep my Camry running for years to come!

Giving a Thumbs Up to Toyota West on Georgesville Rd. Helped us hang up exhaust pipe and muffler on our Impala, so we could get it somewhere to be fixed. We also have a RAV4 that we take there for maintenance. Recommend them highly.

One of the best dealerships I’ve been to hands down! Galo Santos was very friendly and helpful through the whole process. I would recommend him to anyone looking for a good sales person!!

My leasing experience was pleasant, and my Sales Consultant, Ken Johnson, was outstanding in providing me with exceptional customer service. Not only polite & courteous, but he worked diligently to find the right truck for me, and was knowledgeable of all the safety features & options. Highly recommended. Go Bucks!

Great atmosphere! Nice staff!

Went in a couple of weeks ago to have routine maintenance on my 2018 Camry. I’ve been interested in the 2019 Rav4. During my wait I went to look at them and test drive. Khalid was very professional and helped me get into a new Rav4 because I wasn’t happy with my Camry. From the very start everything was great and treated me and my 10yr old daughter like family. Thank you again for a great experience! I only shop at this dealership! Love my new RAV4!

Bought a new 2019 tundra from them they helped me through every step of the process and made sure I walked out with my new truck. Would also like to throw a big shout out to the salesman that helped me Kalid. Would reccomend him to anyone!!

A low tire pressure warning light came on in my Sienna. I stopped at maintenance and they did a quick check. They discovered a nail in the tire"s sidewall, causing a slow leak and filled it with air so i could be on my way. I'll get a new tire later when i have more time and no frozen groceries to worry about. In and out in 15 minutes at no charge! Great service and friendly staff!

Knowledgeable and friendly. Accommodating lobby/waiting area!

Robert was ready for us when we arrived to see a specific vehicle. we looked it over and had a test drive. Robert was ready to answer all questions and gave us what we needed. We are very happy and satisfied with our purchase.

Toyota West was a great place to purchase a much needed 2019 Tacoma. They had a great deal of styles to chose from and the management worked really hard to get us to our request price. They did in fact get us to where we needed to be with our monthly payments and we couldn’t be happier. I traded a 2017 Toyota 4Runner and they gave me above market price. It really helped me with my purchase and other dealerships could not compete. Jeryl Davis was our salesman. Not only did he help steer me in the right direction and get me into a truck that fits me, he never once pushed me to buy something bigger and better, he never once told me something just because it sounds nice and he never once told me wrong facts to make a sale. Always stayed true to everything and made our time spent at the dealership so much easier. His approachable attitude was paramount in our selection of Toyota West in Columbus. I give Jeryl Davis the highest recommendation, 11/10 extraordinary salesman. For anyone who reads this, go see Jeryl he won’t disappoint.

Most amazing place to go! Jeryl Davis made my experience The best that I have ever had at a dealership . He did everything he could to help me get in the vehicle that I want to head and by time he was done I was able to get the 2019 Toyota Highlander he made sure that I did not have any questions sat in the car went over every detail with me he is a very great person to work with very patient and he is not pushy one so whatever I give him a five stars and Toyota West five stars and I will definitely be back again!!!!

THANKS KEN! THE MOST PATIENT SALESMAN! HELPED GET MY MIL HER DREAM CAR!

they always have someone here to fix the rock chips in my windshield

Good place to get a deal!

Excellent, Dean is the best salesman

We had awesome customer service here! Ken Johnson worked with us and knew our needs. We had our 6 month old baby and he made sure we were all comfortable. We were able to walk away with a 2019 RAV 4 XLE! We couldn’t be happier! I got the car of my dreams and in my budget! Thank so you much Ken!

We leased a brand new Tacoma with William Dudding, he was knowledgeable, friendly and professional throughout our entire purchase experience. I would highly recommend shopping for a new car or truck with Will.

William Dudding was amazing in helping me get into a car after mine was totaled. He was very nice, professional and made sure to cover all of my needs. Best car buying experience ever!

Came in to look at a van for a family upgrade. Singh was very helpful and knowledgeable. He was upfront and honest about our trade in and helped us get the new vehicle we needed. Great customer service!

Singh was fantastic from start to finish. He made an artform out of always being there to answer our questions without hovering over us. He helped us find a way to get the car we wanted at an amazing rate. Then when it came time to finalizing the deal, Milt came through and was able to help find another better deal! Toyota West and their staff have earned our future business.

Big, busy, beautiful Toyota dealership!! But I can easily find a knowledgeable parts, sales, or service team member to assist me. I can browse the showroom & lot without being hounded by a salesperson. That's important to me. Toyota West also has a wide selection of refreshments and comfortable waiting area for customers. Toyota West still provides printed vehicle brochures while most Toyota dealerships just refer customers to the manufacturer website to view vehicle info. I'm in my mid 40s and still much prefer glossy printed brochures in my hand.

Great service, great snacks in the reception area while you wait.

Ken and Asad were absolutely great! We purchased a Tundra a couple of weeks ago and are still happy with the service we received. Ken answered all our questions on the vehicle and Asad provided thorough information on the financial side. Highly recommend them both. Thanks for a great experience!

Good people to work with.

Kamrie and Candice worked very hard to get me the best deal on a car with amenities I wanted! After having disheartening experiences at other places, I was feeling a bit down. They treated me like I was worth their time and important. This showed me I wasn't just another customer to them, but someone they wanted to create a lasting relationship with. I would without a doubt recommend this dealership, as well as these awesome women who work there!! I love my new, used car :)

I worked with Candice and she took care of me. The whole process was silky smooth. From the appointment to walking in and seeing my name on the board and having the vehicle I was wanting to check out up from, I was pleasantly pleased and wowed by the team. I highly recommend going to this dealership for your next car. Thanks Candice and Toyota West!

Posted my comments way to soon! Update, Do not let these guys talk you into posting your comments to soon. Beware, I would be very careful if you buy anything from Toyota West and provide your own financing! Toyota West rushed through the paperwork side of my purchase and mishandled just about everything multiple times. I have no other reason than to believe it's because I didn't use their preferred financing. After being very careful to make sure Toyota West Finance had all of my financial institutions contact info. (person by name, email addresses, phone numbers, live conversation and establishing connectivity by trading emails) it took almost a month including 5 phone calls and 2 personal visits (4 hours of my own time) to get them to send the paperwork to my financial institution that was supposed to be sent the day after my purchase. When they finally did the name of the financial institution on the paperwork was wrong even though I gave the finance manager a document with their name on the letterhead. When my financial institution send it back to be corrected it was mishandled again and I was told most institutions just accept it even when it's wrong and that my institution was "difficult/not friendly to work with". My reply, it's the same financial institution that I used to buy another Toyota at another dealership with zero problems. Additionally, when I finally was able to get the paperwork straightened out and my loan closed I contacted my salesperson with a suggestion on how to repair the relationship (until then no one from Toyota West even asked what it might take or suggested anything). I was told that it was the end of the month, they were busy and I would be taken care of. That was 2 weeks ago and I've never heard back from anyone. Finance, paperwork, timeliness, ability to remediate mistakes/problems, BAD. Follow Up as promised as it relates to customer satisfaction. Non Existent. Hope the truck I bought is better. More to follow. It has been my experience when I read most reviews that only people with negative comments ever post anything. When I went to look at reviews for Toyota West it was quite the opposite and now I know why. My primary contact was Sales Associate Kalid Salih who was professional and friendly with a great sense of humor (which is necessary to do business with me). Kalid was attentive and listened to my requirements as we worked together for 2 or 3 days to determine the best truck for my needs. Between Kalid, Nick and Asad I was able to sit down and work out an agreement that was mutually beneficial for both parties to buy a new truck without the traditional car buying stress. It actually put the fun back in buying a vehicle. Well done and much appreciated Gentlemen.

Fredrick, Greg and Justin are amazing. I had such a great experience and would recommend them to anyone. Thank you for making this process so easy.

Not only are the cars great, but EVERYONE we dealt with, were very friendly, and worked with us to help us get the best deal 😊

Good customer service. Gurmeet Gulati was really nice, helped us a lot in entire process. Highly recommend

I never leave reviews. This place is hands down 10/10 just everything about it. No need to explain

Awesome customer service! Thanks for helping me finding exactly what I was looking for BJ!

Always great service and friendly staff. I've been doing business with Toyota West for several years now and would highly recommend them to anyone who is in the market for a new or used car.

Singh met us in the lot and allowed us to browse at our own pace. He assisted us with the purchasing process and made sure all aspects of the sale were completed in a timely and professional manner. Excellent experience!

I got the truck of my dreams thanks to Gonzalo Roa he’s the best!

I was in the market for a new Toyota after an accident totaled my 2012 Camry. Being relatively new to Columbus I was not familiar with Toyota dealerships in the area. We happened upon Toyota West website, drove the 25 miles and it was well worth the drive. We were greeted by Mike immediately and from the very beginning he was only concerned with our car needs. I told him I normally dislike having to shop for cars, Mike changed that entire experience for us. He was patient explained everything to us and was genuinely concerned that we were very satisfied with our purchase. After our decision we spoke to the finance manager Justin (normally not a fun experience), and he couldn't of been any nicer. Overall by far the best car buying experience we have ever had over our many years of car buying. When my husband is ready to purchase his Toyota truck I know where we will buy, Toyota West. Thank you for such a wonderful experience. I left there excited about my new car, our purchase price and financing. I tell everyone that asks me about my new car to go to Toyota West, the customer is their #1 focus.

Went in today to look at a Yaris and Corolla. We were assisted by Michael. Very helpful gentleman who took his time to help us. Even though we couldn’t come to terms on “making a deal” I appreciate the quick responsiveness by the staff.

I was looking for a good used vehicle for a decent price. Went over to the used car lot and got approached by a energetic sales man named Kalid who got me an amazing deal. The finance guy was able to get me approved quick and with a great rate too!

We had a very good shopping experience from the time we came on to the lot. Sal Sabir was a very polite, professional, and knowledgeable salesperson. He knew about the vehicle we were interested in and exactly where to locate it. He was very helpful with the entire buying process, including reviewing and set-up of our vehicle features after the purchase. Thanks again, Salahuddi! They have a nice showroom and waiting area. Concessions available and nice restrooms. All store personnel were very friendly. Our dealer financing consultant, Justin, also did a good job of helping us through the paperwork process and answering any questions in that regard. Overall, a nice vehicle buying experience. We would recommend Toyota West to others...

(Translated by Google) Great Service !!! As soon as we arrived, Paul received us very kindly and although at the beginning we said that we only wanted to look at him he answered all our questions and clarified all our doubts. When we chose the car he helped us in everything and even helped us to have a better gararia in the car. Super pleased with your service !!! Thank you!!!! (Original) Gran Servicio!!! Tan pronto llegamos Paul nos recibio muy amablemente y aunque en un principio dijimos que solo hibamos a mirar el respondio todas nuestras preguntas y aclaró todas nuestras dudas. Cuando escogimos el auto nos ayudo en todo e incluso nos ayudo para tener una mejor gararia en el auto. Super complacidos con su servicio!!! Gracias!!!!

Awesome experience. I found a Tacoma that I wanted but it needed to be preordered, Kamrie and Dean worked with me tirelessly to get what I wanted. It ended up getting delayed due to a shipping company having problems, but the dealership reimbursed me 50% for a rental vehicle. Truck arrived in perfect condition. Thank you Dean and Kamrie!

A really good purchase outing. We were and treated politely as soon as we came on to the lot. Sal was very knowledgeable about all the vehicles on the lot, as well as the one we were interested in. He was extremely helpful with all of our questions, and he spent extra time reviewing all of the vehicle’s features after our purchase. He even helped with some of the audio and phone set-up. Thanks for a great buying experience,

My husband and I purchased 2 new vehicles at this dealership yesterday. Sal, Nick, and the rest of the gang were absolutely awesome. We could not have been treated any better. They were friendly, courteous, and professional. We have been to many dealerships over the years, but Toyota West staff went above and beyond to make this car buying experience the best we’ve ever had. We would highly recommend this dealership. Thanks guys!

I bought my Yaris 2019 here and everything was perfect!! Best Toyota dealer in Columbus, Gonzalo Roa was my sales consultant and I can’t be more grateful with all his help and advices. Highly recommended if you’re looking for your dreamed car.

Just bought a car there with Ken Johnson. My wife and I had a fantastic experience. Ken was helpful and courteous the entire time. Highly recommended.

I bought my Yaris 2019 and I’m really happy with it. Gonzalo Roa was my sales consultant and he’s really professional. Highly recommended.

Best place I've ever bought a car. Cool no BS ppl. Gonzalo , Dylan and asad asghar highly recommended!

BJ and the entire staff that we encountered are definitely a cut above the rest. Even though we stayed late to get through the process (after hours at that) they stayed professional and caring the whole time.

Fantastic, upfront, personal service, great prices!

Wonderful experience being able to work with Kalid on getting myself in a new Mustang. We went and looked at a used Boss 302 Mustang but it ended up getting sold overnight and we weren't able to test drive it. Kalid kept me in contact with any new Mustangs to enter the lot and a couple days later we had a VIP test drive for a Procharged 2018 Mustang. Just taken in on trade and first day in the lot, it was the perfect car and Kalid help us get in on it before anyone else could even see it. I appreciate his desire to help his customers and keep their best interests in mind when it comes to finding the perfect car for them. Very chill and very nice environment. Every person we came into was kind and caring about our purchase from Kalid to the manager to the financial advisor. Will definitely keep Toyota West in mind when looking out for a new car in the future!

Top notch customer service from the salesman Greg to the sales manager Freddy and ending with the finance manager Justin. We had such a great experience! We love our new Rav4.

Amazing group of people. I walked in doubting ill have much luck, been through the whole deal at several other dealership and thought I knew what to expect. Boy was I wrong, I worked with Sal and Gregory. I had a payment in mind and they did everything they could to work with me. After it was all done I left with a dream car. I never felt pressured and there where no hidden tricks during the finance process. Would recommend this place to anyone. Thanks again everyone!!!!

Had a great experience buying and trading my old car at Toyota West. Will Dudding really helped me out and was super helpful and informative! He had excellent product knowledge even after I switched up the vehicle I was interested in, really made the whole process easy and fun!

Make sure you ask for Kalid Salih! He is very professional and will take care of you, get you in the car you want for the price you want!

My family received optimal service from Khalid S. And Greg O. They saw what was important to our family and met our needs accordingly. I would go back and refer others to them. My only issue was the pricing in different features for the vehicles was confusing but this is not the fault of this dealer. And the inventory was sort of scarce at the time, possibly a dealer concern. Asad A. stayed late to help us and got our paperwork done quickly. Very happy family!

Awesome chill environment! Ask for my man Kalid Salih! He will do the absolute best to work with you, and to the price you are looking for! Want a good Sale? Ask for Salih! 🙌🏽

If you want a salesman who will listen to your wants and needs William Dudding is your guy, 10/10 recommend. I came in not looking forward to the appointment due to prior experiences but Will turned that around and made car buying a positive experience for me. I had previously been low balled on my trade from a few dealers and Will gave me the best offer he could and didn’t try to sell me short. He was kind and helpful during the whole experience, answered all my questions throughly with patience and simple terms so I didn’t have any misunderstandings. He found me every discount and rebate and was willing too look at each option to find the best choice for me. For any car buying/leasing help Will is the one!!!

Wonderful buying experience! Kamerie and William were exceptional. The vehicle was just as described on their website. I will definitely recommend Toyota West to anyone looking for a new or used vehicle.

I had a great experience here. Sal approached my friend and I as soon as we arrived and answered all of our questions. He was very knowledgeable about Toyota's and other cars in general. I would definitely visit again.

Professional atmosphere with a wonderful staff. They have a fantastic selection of cars and Sal was a fantastic sales person.

I purchased a new vehicle (4Runner) and had several issues with the vehicle, they kept saying its a characteristic of the vehicle type (steering wheel shaking - have videos to prove it). Decided to sell the car and agreed with the dealer to be the middle man of the transaction. The dealer got paid from the buyer but would not release any remaining funds to me. I was told 2 days, then a week, then two weeks, then until bank releases the title. I called several times to request my funds and they would not help at all...I am still waiting two weeks later. Avoid this place as they would only help you yo buy a new vehicle, then throw you under the bus. I asked if I can get buy another used car from another sister dealer. They did not follow-up (said they’ll contact the other dealer/corporate) and was told “why am I buying that?”. The car was sold - I found out b/c I called the other dealer myself 4 days later. Go else where. Dont waste your time. Edit: After talking to a dedicated finance resource (Luke) and a couple of calls/email later, Luke seemed to handle business like no one else. Check has been printed, finally. If Luke made it seem so simple, Toyota West needs to have this guy as your training resource. I would highly suggest asking detail questions and perhaps getting things on writing if the employee youre talking to does not provide full confidence. Updating my rating giving the great work/follow-up by Luke.

Had a great buying experience at Toyota West. Khalid was extremely knowledgeable about the RAV4 I was interested in and he did a great job of walking me through the buying process. I would recommend stopping by if you’re looking for a new car!

Kalid Salih was amazing and knowledgeable, helped me with my situation and helped me own a brand new car. My experience was amazing. Luke and asad the finance managers were amazing as well and told me exactly what I needed to make everything smooth. Thank you toyota west for having honest employees that care!

Great Service! Sal was great and very helpful in my new car purchased. Top notch customer service and Sal worked very hard to get me in the car I wanted. I would recommend this dealership to anyone looking for a new or used vehicle.

Very happy with the service I received at Toyota West! Sal greeted me at the door and was extremely professional and helpful through the whole process of looking at and purchasing a new vehicle.

Toyota West. Where customers are more like family and it truly shows. Wonderful atomosphere, great staff from sales to service! Never disappointed shopping for new vehicles or servicing my current one with them!

Sal was extremely pleasant and very helpful! He took his time to show me every feature the Camry offers. We could not have asked for a better car salesman! His professional demeanor and overall knowledge was very much appreciated. The finance team was excellent and went above and beyond our expectations! I would definitely recommend Toyota West! Ask for Sal!

Will and Asad were great to work with.

I had great experience with my purchase of new Toyota Camry. Kalid went above and beyond in all aspects of the purchase from finding the right car, explaining the features, test drive, financing and then getting the car ready. He is really knowledgeable and answers all questions patiently to make sure that you really know your vehicle before making the decision to buy.

My 2nd purchase of a Toyota Tundra went as smooth as the first! My 2007 Tundra was flawless, I’m confident this 2019 will serve us reliably for years to come. Thanks Dean M. !

Nice place And the right place for your car The owner tried to be nice with me and get me a discount 25 % off

A great group of people they were willing to work with you and were not to pushy on anything and didn’t mind jumping through a few hoops to help people out will definitely be back for my next truck

JD helped us pick out our car, didnt pressure us, understood our budget, was super helpful in finding something in our price range. it's not often you find a salesmen that doesnt pull pressuring salesmen pitches to get you to pay more. JD was in no way at all like the usual car salesmen I have dealt with THANK GOD. plus, I know I can always depend on a car pulling out of the lot because Toyota West puts the effort, money, and work into selling quality cars.

Can't say enough about our experience at Toyota West. We dealt with Kalid Salih, who was the best ever... Totally NO SALES pressure at all and got us the car we needed, a gorgeous Toyota Corolla with low mileage! Deal with the best at Toyota West! Ask for Kalid. :-)

A great place to shop for a car. No high pressure salesman.

Kalid Salih was more than attentive with the purchase of my 2017 Tacoma. He showed knowledge and concern for my goals. He took extra steps to replace my drivers floor mat when it showed signs of sliding under my clutch. Asad completed all documents quickly explaining all options in the business office. More than happy with the experience. Thank you

I sure would!!! I think everyone should drive a Toyota,,,, Ashley pilkerington has helped me with alot of my car choices,, maintenance to my previous cars. I would follow her and her experiences anywhere she could sale me my next 10 cars ... she has amazingly great customer experience and has always been very helpful and knowledgeable to any and all my questions.

Ashley Picklington is a great service advisor. she know her stuff and has helped me solve my vehicle problem.

Had a great experience with Justin in the service department at my recent visit.

I must give credit to the amazing people in the service department. A young man named Justin blew me away with his customer service and knowledge. He showed his dedication to excellence while serving me. My repair was done in a timely manner and the showroom was in great condition. Needing a repair can be frustrating but you made my experience great, thank you!

I was very pleased with the customer service I received from Toyota West. Justin Burrell made sure my experience went smoothly, that everything was taken care of in a timely manner, and that I received quality care. I highly recommend this dealership and service department!

Awesome service from Justin Burrell he has been most helpful to me and I love the layout of the showroom 👌

Great service - Justin Burrell is the best!

Justin Burrell was great very helpful and knowledgeable showroom was very nice

Quality and Customer Service is equally important to me. And I have to say, Toyota West has both! Justin Burrell always gives the best and most professional service I’ve had at a car dealer. And then the services on my car have always been top notch. I’ll be back soon.

thanks Ashley pilkington for all your help. your the greatest!!

Thank you ashley me and Tonya feel very welcome there. had a great experience with you getting my car repaird keep up the great work

Ashley is super friendly and very knowledgeable. You’re lucky to have her.

Always the best service! Ashley Pilkington is great!!

Shout out to Ashley Pilkington, always going out of her way to make the experience worth wild keeps me coming back.

Ashley with service is always super helpful and nice! She goes above and beyond, We will definitely be returning again!

Ashley is the best. Great customer service. Would recommend Toyota West to everyone.

Ashley pilkington hands down best service advisor there, great place to service your car!

I had service done and Ashley helped me and was very kind and helpful and was willing to explain everything I needed and help me prioritize!!!

I have to let everyone know that I have had great service with Ashley Pilkington. I had several issues the last time I was in and she was so helpful and I was very grateful. Thank you again Ashley see you soon for my next service appointment.

Ashley pilkington was great very friendly thank you for all your help 💖

This is the only place I buy my cars from!! Milt is absolutely the best and when I had concerns on a vehicle Ashley Pilkington came over and helped answer questions and got me to the right person! She was a pleasure to work with a great customer service!

I’ve had my vehicle serviced here many many times for multiple reasons! Always great customer service thanks to Ashley Pilkington. Service is always quick and timely!!!

I just had the best experience in the service department. I was treated with respect, kindness and talked to like an educated woman. The young lady in there Ashley Pilkington, was a true asset to the department. and went above and beyond. I would definitely recommend this place. Service was fast and I feel 100% safe with my family travelling in my car now. Thanks Toyota West!

ashley pilkington is a excellent service advisor. thanks so much for all your help!

Everything went wonderful while being there especially being helped by Ashley. highly recommend it

Do yourself a favor and talk with William Duddling! He was super helpful, informative, and straightforward. He had an answer to every question and made my first car buying experience a walk in the park! Highly recommend this dealership, I will be coming back for all my vehicle needs for life!

I was searching for a used truck for about 3 months before I scheduled a test-drive with Toyota West and wow this place is the real deal. The facility is top notch. Every single person was professional and friendly. Highly recommend shopping with William Duddling for a fantastic deal and experience. He was very informative, straightforward, and most importantly real. Toyota West is a breath of fresh air in the used vehicle market.

service is great awesome clean state of the art facility top notch staff justin in service is great he gives repair options when possible and will prioritize repairs in order of importance trust him 100%

Great service. Justin Burrell was awesome to work with - super helpful!

Showroom and Service waiting area is immaculate. Justin Burrell in Service is always courteous, professional and up front about all of our service needs. Highly recommend!

The Service here is absolutely amazing. I have been getting my car serviced there for about 4 years. Everyone is professional and Jordan the Manger is always available. He is truly one of the main reasons I take my car there. They take time to explain repairs and work around my schedule. TOYOTA WEST IS GREAT!

Will was excellent in helping us get into a reliable car within our budget and very timely! Thanks Will!

Great place! Justin Burrell is very professional always willing to help! You can tell he really cares about his customers. I highly recommend him.

I came there and Justin Burrell helped me in the service department with some new tires and was amazing to work with. Very kind, very thorough.

I've had my car in multiple times to get the oil changed and they're great! Justin was my service advisor and he did a great job!

Will was excellent I’m helping us get a reliable car within our budget and very timely! Thanks Will!

I took my car in to be serviced and I also looked at a new vehicle. I was very impressed with my Service Advisor.... her name was Ashley P. She was very friendly, knowledgeable and explained things to me in ways I could understand!!! She was very thorough and efficient and took very good care of me!!! I told her I was interested in looking at a new RAV 4 and she took me inside and introduced me to a young man named G. He was extremely helpful....he listened to everything I wanted and was concerned about and he answered all of my questions and found a specific vehicle for me!!! He went and got the vehicle and pulled it up to where I was, went through the entire vehicle and showed me the specific features and functions and was very efficient. He was wonderful!!! Everyone I met/and dealt with while I was there was extremely kind and caring! I would highly recommend Toyota West to anyone looking for a new/used vehicle or needing service done!!! THANK YOU ASHLEY P. AND G!!! AND THANK YOU TOYOTA WEST!!!

Let me start by fully admitting I am a complete psychopath about my car (I have named my 2013 FR-S “Emma”, about 90% of my life is now occupied by attempting to take care of her...my friends are seeking help for me.) Purchasing the car at the dealership was a complete breeze, the salesperson was casual but knowledgeable and the dude that helped me in financing kept things low pressure and was and has been amazing since. The service department at Toyota West has been nothing short of awesome. My service advisor, Ashley is the best ever and should really get paid as a therapist for the amount of calls she fields from me. Also the tech, Brian, who often works on my ride is the coolest ever and always comes out and tells me what they are doing, what he recommends, and listens to my concerns with a level of patience that is staggering considering most of said concerns are just my own paranoia! Additionally the lobby has good cappuccino and has proven to be a wonderful place to take a nap, really it has all the amenities of a 4 star hotel in of itself. 11/10 would recommend!!!

Had a routine service done on my 2018 Camry. Fast and friendly service, clean waiting area for me and my son to wait for the service to be completed. Felt that the service team really went above and beyond to accommodate my needs. Will definitely return.

Easiest car buying experience ever! Ever run at Toyota West was so helpful and nice! I would recommend everyone I know to go see these guys, especially Wheels by Will

Service is fast and customer service is amazing! Jordan and his team are really the best.

Sal was friendly and great to work with!! Greg was very accommodating and helpful when it came to making the deal happen. Thanks guys, I appreciate you.

Easiest car buying experience ever! Thank you so much everyone at Toyota West especially wheels by Will! I would recommend everyone I know to go see these guys!

Brought my malibu in for service and Ashley P was my service advisor... she was absolutely amazing! Very thorough and explained things to me in terms that I was able to understand! She was very efficient and helpful. I wanted to look at a new car while I was there and she took me inside herself and introduced me to a salesman named "G" I believe. He was extremely knowledgeable and very helpful. Offered his opinion when I was clueless about specific details. If a certain "feature/function" about the vehicle wasn't listed in his computer, he took the time to find the vehicle on the lot and find out the information for me! I highly recommend Toyota West to anyone looking for a new vehicle or needing maintenance done. I am very impressed with everyone I met and worked with but especially Ashley P. and G!!!! Well done Toyota West!!!!

Had a routine service done on my 2018 Camry. Fast and friendly service, clean waiting area for me and my son to wait for the service to be completed. Felt that the service team really went above and beyond to accommodate my needs. Will definitely return.

No one ever likes to get a recall on their vehicle. However, my wife's Scion xB had two open recalls. Now, I have dealt with some other dealers in the past for recall work and it's never been a pleasant experience. A hassle to get the vehicle in, a long drawn out process once you arrive and then the time it takes to complete the work...ugh. Toyota West Ohio has literally changed the game for me when it comes to these types of repairs. From my first interaction with Justin Burell, absolutely zero hassle getting an appointment time that was convenient for my schedule. When I arrived, Justin was professional and friendly. He asked me a few brief questions and then led me into their service reception area. Within a few minutes, Justin was back in the service reception area letting me know that he had made arrangements for a rental vehicle for me at no cost to me to use during the repairs. What?! Well, that has never happened at any other dealer I've worked with! Then he lets me know that Tony will drive me down the street to pick up the rental. A couple of hours later I receive a call that all of the work has been completed and that the vehicle is ready for pickup at my convenience. The pickup was just as hassle-free as the drop-off. Justin and Toyota West truly understand the inconvenience of having to have service done on a vehicle and they remove every conceivable negative out of the process and replace it with a positive. This was unlike any experience I've ever had with any other service department. A big THANK YOU to Justin, Tony, & Toyota West Ohio.

Great experience. We bought a RAV4 from Toyota West in August 2018. The experience was pleasant and they worked hard to get our payment down. We were underwater in a junky ford, so there wasn't much they could do. John Okoye was our sales rep, very kind gentleman. We've been in twice for maintenance and both times were out in under an hour on a Saturday! Highly recommended!

Awesome dealership from sales To management and Especially the service department very friendly and knowledgeable . They make you feel like you have known them for years . I am now a customer for life keep up the greay work Toyota West

Had them change the oil in my car and they did a fantastic job! Justin Burrell was my service advisor and he did a great job! Would highly recommend people see him to get their car worked on!

Paul Medina was an incredible Sales Associate!! He was extremely helpful and very detailed with his explanations!!

Justin Burrell helped out in a pinch with my wife’s car - several times! Awesome customer service here!

went in for an oil change. told the guys that the only reason I brought it to them was because they do it cheaper than I can. told them I usually wrench my own vehicle, brakes, the rotation etc. Justin Burrell didn't hassle me a bit about any of those things. got my oil change and went on my way. highly recommend you go see that guy

Went in for an oil change. Justin Burrell was awesome! Super attentive and did a great job! Would highly recommend the customer service here!

Purchased a 2019 4Runner from Greg Hershey. He was very knowledgeable with all of the features my particular model had. Greg made me feel that I was under no pressure to purchase and wasn’t pushy to sell me something I didn’t want. I would recommend anyone wanting to buy a Toyota, to go see Greg. I would purchase from Toyota West again. ⭐️⭐️⭐️⭐️⭐️

Toyota West's took the pressure out of car shopping. With great staff that was very helpful, including Chris Wells, the guy who helped me find my car! Easy to talk to, and did a great job at helping me find the car that was best suited for me! He found me a Cheap Lexus mini SUV! 10 out of 10 recommend!

I had a great experience with Toyota West! They were very attentive to my services and followed up with me on every step of the process. If anyone were to purchase a new Toyota in the future, I would definitely recommend this location!

Greg was very helpful and took care of me on my new 4Runner!

Exceptional Service with best deals

Did what they were supposed to do, fixed the car very well. And they also have a nice waiting area

The people in the service department were extremely nice. They also finished the repair in less time than expected. It was a very nice experience.

Great service, friendly and helpful staff

Great staff and super helpful! I’ve never purchased a car here or even had a car serviced here before but I got a flat tire on 270 and was able to make it to their parking lot. They put my spare on within 15 minutes so I could get to work and they didn’t charge me a single cent for it. So thankful for their help.

Great service..I walked in and made my appointment on a Monday and was able to get the time that worked best for me.. the very NEXT day!!!!

Great place but not as good as Hatfield Hyundai. Toyota West gets 5 stars for sure but Hatfield Hyundai would get 10 stars

Dennis Zachariah is the best salesman I’ve ever met.The buying process was so easy and stress free.

Great sales associates! Great experience bought a Toyota Camry! Got a great deal.

Excellent service

After working with Hossain for several months he was able to pre-order the perfect 4runner. Throughout the entire process he was always available to answer my questions and help with any of my needs. When the 4runner arrived I flew out from Colorado. I arrived to the dealership and was out in a matter of 15-20 minutes. Easiest car buying experience I have ever had. Being in the car business for 15 years I can tell you Hossain and the staff at Toyota West are the best.

Friendly staffs, clean lobby. Ken Richardson is awesome sales person and very professional. And thanks the service advisor Justin Burrell, very friendly, honest and gives the best advices!

Called for an appointment for service. Was accepted within a hour. Service completed and Truck washed in 35 minutes!

Awesome sales person Singh and Sales manager Nick and finance manager Milt, everyone helpful I recommend Toyota West. Keep up the good work 🤗

Thank you Toyota West and Nick for taking a icky situation and making it right. People make mistakes but you made it right. If you are looking to buy a car I would highly recommend this location.....and they have awesome slushies, free for their customers..❤

Super friendly staff. Low pressure. Great coffee and slushee bar with popcorn and cookies for the kids. Clean and well run!

I purchased a new car in October through Dean and had an AMAZING experience! He was friendly, patient, knowledgeable, and hospitable! My dad bought from Dean in the past and then recommended him to me. I made the travel to Ohio from New Orleans due to Dean's great service! Everyone that was involved in my new purchase was wonderful! I would/will definitely recommend this dealership to anyone!

Just picked up my new 2019 Corolla on Thursday and I love it. Will Dudding and the rest of the Toyota West team went above and beyond to get me out of my old car I was upside down on and Into a brand new car with a lower payment. I would highly recommend to this dealership to anyone. You guys have definitely earned a life long customer!

Picked up my brand new 2019 Corolla from them on Thursday and absolutely love it. Will and the rest of the Toyota West team went above and beyond to get me out of my old car I was upside down on, And Into a brand new car with a lower payments. I would highly recommend this dealership to all my family and friends. They def earned a life long customer!!

Dennis Zachariah and Frederick Rawlings are the two amazing gentlemen at Toyota West Ohio that assisted me in getting my new car! I highly recommend you pay them a visit should you be looking for your next vehicle.

(Translated by Google) Great service (Original) Buen servicio

Excellent! Great staff from sales to service, had 1st required maintenance performed.

Cheerful and quick service.

Ken Johnson thank you for your superb customer service. We will be back at the end of 2019 for the next vehicle! <3

We just purchased a pre owned GTI from Toyota West, this is our second purchase from them. Anthony was our sales person both timed and was great and very knowledgeable both last year and this time. Asad was also wonderful in the finance department. We will definitely continue to he Toyota West Customers!

Quality of vehicle, Value and style! Thats what made my wife and I trade our Kia's in for Toyota!

Nice place people tried to by friendly I’m regular costumer they getting me 30% discount

Very professional and great customer service

I recently bought a vehicle and it was the least stressful experience i have ever had. I have had trouble in the past getting the right truck ,but the team at Toyota West were great. I have not been a customer at this dealership for a few years ,but I will not go anywhere else ever again. Thanks everyone !!!

It was a clean and friendly environment. The wait time was pretty short as well.

Had a great experience here! My salesman Galo Santos was awesome, very patient. Strongly recommend him and awesome team at Toyota West! I came back a few days later and he explained all the features again no problems. Galo spent hours with me and never rushed me, Galo was always available for me when I needed him. Contact him for a car!! 614-735-9400

Everyone was so friendly!!! Ken Richardson is awesome!! Our engine blew up in our car... Ken made it easy and one less thing to stress over! We will be back!!

We have a lease car from there and they are very polite and helpful whenever we take the SUV in for a checkup. We have been very pleased with their service.

We were shopping for a used car for our daughter and we were helped by David Moore. David was very attentive to our requirements and we settled on a 2012 Ford Fusion. The car was just taken in trade and had not gone through their intake process. David talked us through all of that and informed us what to expect. The car has exceeded our expectations both on quality and price.

Leased a new Toyota Highlander and entire process was great. Salesperson was Will Dudding. He listened to what I wanted and narrowed it down to 2 or 3 cars that met my requirements and saved me lots of time. Got exactly what I wanted and stayed within the price I had provided. I would highly recommend Will & the Toyota West financing team.

Purchased my second vehicle from Toyota West and had just of great of an experience as the first time! It’s been about 4 years since my first purchase and the customer service has remained excellent! Huge thank you to Anthony F, Michael W, and Milt for all their efforts in helping me find the perfect vehicle for my growing family! Process was so smooth and easy, nothing better than that! Can’t wait to continue back for my 2yrs/25k miles of maintenance! If you’re car shopping, this is where you need to go! Special thanks to them for helping me set up my Bluetooth as well!

William + Good Morning My Brother!!! You know I'm a Family Man...and Helping People is the Best Quality 0ne Must Have and you Have The Gift +Trust ...Thank You.... For Helping me and My Family ....you are trustworthy and made me feel comfortable throughout the buying process.... I appreciate all that you And Greg did to help me. ... Best car buying experience I've ever had! All Best, Happy Holiday Season To You and Team Mike "The Greek

I Love Toyota West! Ken Richardson is amazing! If your looking for a new Toyota call him! He won't disappoint you!

Sales person Mike, is friendly and very helpful.

William Dudding at Toyota West is a superb sales/customer service. I have bought two cars off of him. And the second time he completely blew my socks off. He helped my mother with her car and that is a Moment of Truth that management should praise. A+++

They helped us out and they were so nice! They are extremely professional!

Helped my brother buy his first car, Anthony was polite, professional, and really treated us like family. He’s the only salesman I’ll deal with when it comes to a new car! No tricks games or gimmicks, he makes sure he finds the perfect fit for you and your budget!

Very professional. Excellent service!

Just bought a vehicle here almost a month ago from Singh and he was absolutely amazing. We had such an awesome experience the whole time. We didn’t spend our entire day their either which is really nice. The entire staff from Singh to the finance guy and all the managers that made sure we were well taken care of, I applaud your amazing customer service and look forward to working with you all in the future. Thank you all so much!

Great non pushy sales people.

Great customer service.

Great service😀

Gary and Greg were awesome. Unbelievable service I would reccomend Toyota west to anyone looking to buy a new car.

I really like this location!

Best place to shop for a car! The inventory is large and if they can't find the right car for you there, they can use the automall to find the perfect fit! Their financing options were very transparent and I felt at ease during my purchase. Way to go Toyota West.

Excellent service

I just wants to Thanks Toyota west for helping me I was buried in negative equity with not a great credit I try literary 6 dealership in VA and Ohio but no one was able to help me but Toyota west help me like nothing All I have is good things to say about Toyota west Really thanks to sales person Kaleen Khan finance manager Luke and Asad thanks a lot again Toyota west

The sales team went above and beyond. I told the workers what I was looking for and they fit me into the perfect car. We were looking for a 7 seater suv and they drove to another lot to pick the car up to see if that was the one we wanted. Very impressive to see. Beyond that the Sales manager Fred found out that I only had one key and it is working extremely hard to track it down so my wife and I have 2 keys. This kind of hard work isn't found in many other dealerships and would highly suggest stopping here when looking for a car as they will go the extra step to get you what you need. Thanks Toyota West!

I've got nothing but good things to say. I bought three cars from them and will buy more

Excellent service department

Wow! Have you ever had a stellar customer experience before? I never thought that buying a car would be such a fun experience, but Anthony Filipo and Frederick Rawlings went above and beyond for one of the best customer service experiences I’ve ever had. When I was looking for a new car, I had my mind on exactly what I wanted and I can assure you, no one was going to change that! To my surprise, no one tried to change my mind, or force me into something I would ultimately end up disappointed with - this happened with the vehicle I was trading in and what I was used to at other locations (the worst experience ever). However, the knowledge that Anthony had about each and every vehicle was impressive, I felt that I could immediately trust him. By the time I was done, I drove off in a brand new vehicle I had never considered, a Highlander, and I’ve never been happier. Mr. Rawlings went above and beyond in assisting Anthony. Prior to departure he came out to shake my hand, thank me for the business and programmed my blue tooth, etune (super cool) and helped setup my stereo. Oh and did I mention he filled up my entire gas tank while I was waiting and made me a cup of coffee!! No one has ever done these things for me before!!! I couldn’t be more appreciative for these fine gentlemen and I’m confident my next purchase for anyone in my family will be at Toyota West! Thank you Anthony and Frederick! I’m so happy!!

Toyotaota West's service department is exceptional. Today, as always, they were congenial, efficient, and highly competent.

I can only say good things about my experience with Toyota West. As a costumer, I always felt I was listened to and did not feel pressure to rush in my purchase decision. Salesman Gary Shotts went above and beyond to help me find a vehicle that would match my needs and patiently answered all my questions. He even gave me a ride to the dealership once I had made my decision, which I really appreciated since I did not have a car at the time. They also took care of an issue that had gone initially unnoticed in the car at no cost two days after the purchase. If I were to buy a second vehicle, TW would for sure be my first option.

This week my fiancé and I went in a purchased a car. This was easily the best experience I’ve ever had with car shopping. Kelly Bryant, Mike Wells, Hossain, and Asad were fantastic, professional, and extremely nice. 15/10 will be coming back here.

I had a great experience working with Anthony Filio. The process was seemless, he was very friendly and helpful. I would highly recommend.

We bought a car from Anthony Filio from Toyota West for our daughter. He was well informed, helpful, and got us a fair price for a great car! Very professional and the dealership made us feel right at home! Highly recommend 👍🏼

Everyone at Toyota West was awesome! Special thanks to Aaron Crum!! We got a great deal for a great car 👍

This was our 1st visit to this dealership and it was exceptional. JD greeted us and he was a perfect fit for us. He knew his inventory and everything we needed to know about the vehicle. He helped us receive the kind of deal we were looking for. The experience was smooth and seamless. Definitely highly recommend them.

Hossain is the best salesman and an excellent person in that dealership.. good job!!

I went in to get an oil change and got a free car wash and a 16 point safety inspection for free

Got new Tacoma for my son , Chriss wells was great help , him and his team made easy , fast and very good experience to buy a new car . My son is very happy with his new Tacoma , I would recommend Chriss to all my friends and family . Thank you Aj. Jallaq

I went to the lot looking for a new car, very set on a Corolla or Camry. I was greeted by Hassaan Akhtar and helped me find the car just right for me! I went home with a 2013 Prius and I couldn’t be happier! Hassaan and Milt were excellent and I would recommend this lot any day! Thank you so much guys!

I have been dealing with Toyota for many years. I spent almost $700 for maintenance at 60,000. They happily washed my car, after originally forgetting until I said something. It comes back washed and NEVER touched the tires! So much brake dust I had to go home and clean myself! Not happy with this type of service!

Best dealership I’ve ever experienced. Friendly, professional, and honest.

Went in and Gary Fleece helped me out and got me the exact car I was looking for! Will be sure to recommend anyone that’s looking for a car to Toyota west! Thank guys

Bought my RAV4 here 5 years ago and have absolutely loved it ever since! I’ve had a oil changes completed here over the years. They take care of their customers and when there is a concern or question about service, Ben Huffman (service manager) will go above and beyond to make it right. They will work to earn your trust and business. Make sure to ask for Ben if you have any questions about the service-he’ll take care of you!

Chris wells and Justin Humphreys made our new camry purchase so easy! 👍

Joe Dowell and the team at Toyota West did an exceptional job and made my buying experience a great experience overall. They went above and beyond to make the process go as smooth as possible. I would def recommend them to anyone looking to purchase a vehicle. I am completely satisfied and love my new car. Go to 1500 Automall Dr Columbus OH 43228 and get a new car!!

Everyone there is nice!! The service department is awesome!!

Galo santos is the best! He helped me get the car i wanted and has excellent customer service. I cant thank him enough. I walked away very happy. Hes friendly and helped me have the first best car shopping experience i probably could have ever had. He helped my brother as well to get his car a few weeks later. Highly recommend him!!!

I got a certified pre-owned car from Toyota West it was all around great experience and customer service i am very satisfied with my purchase!!

As always great experience!

My son took me today to find a reliable safe car for myself. Ken Johnson helped me drive off the lot with my new RAV4! Ken was knowledgeable, patient, courteous, down to earth, humble, and all around awesome! And I am not a sports fan, no clue who he was.

David Moore is an awesome sales rep. My son and I have bought quite a few great cars from him. We tell him what we are looking for and he finds it quickly. He always gets financing done within our budget.

Weve bought a total of 5 cars now from David at Toyota West, David Moore has always been a excellent help finding what vehicles we were looking for within our price range! Plan on going back for the next one too!

I have had not one, but two of the greatest car buying experience as I’ve ever had. The team that worked with me worked effortlessly to get me the absolute best deal. A big thank you to Chris, Luke and Milt for all of your hard work and effort. I truly appreciate you!!!

Hey everyone if you’re shopping around for a car, go to Toyota West Ohio. New or used you will find a big selection in your price range. My daughter and I were so pleased with the service we received from Salesman, Mr.JD. He really listened to us. He wasn’t pushy, he heard our budget, concerns and now my daughter has a car that she can afford. The entire team was great! Thanks Toyota West of Ohio!

The service was amazing I will be going up there for every vehicle now! They are so helpful! Go up and talk to Steve and Chris they are awesome!

After several unsuccessful attempts to trade in my girlfriend's car due to negative equity, we found success at Toyota West. They worked with us on the appraisal and gave us a fair deal. They placed us in the best car possible and at a fair rate for the situation. I will recommend anyone I come across to go to Toyota West to work with Will Dudding and Greg Young specifically.

Bought two vehicles here, had all my service done here......but no more. This dealership has been going downhill for the past year, I won’t be going back.

I was very satisfied with the service I received from Toyota West. The service department replaced my calipers and found the new brakes I had just put on someplace else in January were installed wrong and started to grind into my new rotors. I’m glad I got my truck to the right people and they diagnosed and repaired it quickly. Even though it’s a Ford, the mechanics were amazing! Thanks Toyota West! �

I was very satisfied with my service at Toyota West.Every individual was very efficient and able to find me the perfect car that fit all my needs.I was very pleased with my service provider John Okoye as well! I made John aware I was in a serious time crunch and I needed to find a car with in my budget and I needed it ASAP! Not thinking I was going to be able to find a car that day... John directed me to THE PERFECT car that exceeded my needs with a great price and low miles with in the same day.John was very dedicated in providing me great customer service as well!! Good job Toyota West!! Thank you

I love Toyota West�� I have gotten a few cars from this dealership and have always enjoyed the great customer service I receive and how awesome the finance department is!! Ken Johnson is my sales guy and goes above and beyond to help his customers out (GO BUCKS ��) and Thank you Charlie and Luke for all your help too!!

Nice people matt Harris helped me out great showed me things that I needed fix an what could wait to fix later again thank you matt

Zack Henry did an awesome job!!! He helped me get what exactly what I wanted! Along with Greg Young and Charlie Napier. They helped me get the price I was comfortable with and were super nice. I appreciate everything!!! I’m in love with my new 4runner. I seriously couldn’t be happier!!!!

Awesome dealership. Came in too look at a 2013 FR-S, my salesperson Zack was friendly, kept the buying process stress free, knew 90% of the answers to my questions regarding the car I bought and the only one he didn’t (whether the stereo could play music via bluetooth) he was willing to stick around with me afterwords and help me figure out. The financing guy Fred, got me a killer deal on my ride in the perfect price range with a 6 year warranty, financing was the part of the process that gave me the most anxiety but he kept it very casual, honest, and explained everything to me on a level I could understand. Also, the service tech Matt is very cool, I purchased the car 6 days ago, has a fuel pump issue (which anyone who knows the FR-S, BRZ, 86 platform knows that the older ones had squeaky fuel pumps, so not their fault at all) and they are hooking me up with a new one. All around great dealership and I love my new car!

Bought my first newer car from here and i love it. Very nice friendly people and environment. David was my sales man. Very nice and made sure all my questions where answered

So I want to give a huge Thank You to my very own personal dream team Chris Wells Fredrick Rawlings and Lucas Binegar! They did their magic and I am now in a rav 4 even with my less than stellar credit! I appreciate all the hard work and effort you put into getting me into my car!!!

My wife and I went to Toyota West last Fall to look at new vehicles. We have purchased several new cars over the last 25 years. This was one of the best experiences that we have ever had. We were never pressured and it took us two weeks to make our final decision on what we wanted. We took the vehicle yesterday for service and the service department is just as good as the sales department. We had our appointment scheduled for Saturday and on Friday night our daughter was hit and her car is most likely totaled. While at the dealership we once again dealt with Mathew Swier and Steve Fyffe. If our daughter decides that she wants a Toyota, we will definitely make the hour drive to Toyota West because their overall service is much better than what we received in Chillicothe.

Had a great experience dealing with Zack Henry and Justin Humphreys, while purchasing a used Jeep Cherokee. A positive attitude and patience while we were making our decision was greatly appreciated.

Service team is awesome. I needed my air pressure checked. I drove in they were friendly and helpful. Took care of my tires very quickly.

My car was deemed a total loss, so I stopped over at Toyota West to see if they had any pre-owned vehicles in my price range. Anthony Filio was the sales person who helped me & I highly recommend seeing him if you're in the market to find a new/used car. There were a few hindrances with trying to check out the car I was interested in, but he was persistent in going above and beyond to get me behind the wheel of it!

Great experience tonight at Toyota West from start to finish! Love my new car!

They are amazing there. They truly take care of me and my car

Fast and efficient!!!! Very friendly service advisors..... Will be back for all my vehicle needs!!!!

I love coming here for service on my car. Ask for Ashley, she’s the best!

Bought two brand new Tacoma’s off them in one week ( one for my wife one for me) great people to deal with

I had such great service last weekend when we drove up (2.5hrs away) to get my wife her new Tacoma SR5 we came back this weekend and I got a new Tacoma too. Dean and Nick have always treated us great up there!

Great service from beginning to end! I highly recommend Chris Wells, as he took great care of my son in the purchase of his first new car!

Fourth Toyota we have bought from Toyota West. Everyone there is friendly and willing to help you. Dealing with Dean and Nick the past 4 years has been great. Tell them what I want and they make it happen. They make you feel at home during your buying experience!

All I can say is that TOYOTA WEST IS THE BEST!!!! Took my car to my local dealer, they had it for 3 weeks, 3 weeks. Couldn't figure out the problem. Toyota West had it under a week, figured it out, and I'm back on the road!! Did I mention that I live 2 hours away from them? Worth the trip saved a lot of money!! Thank you for taking the best care of me!!!

Excellent place to buy a car. I purchased my second car today from Toyota West. Matt Swier and Greg went out of their way to get me the scion xB I wanted. Thanks again guys I appreciate it!

Amazing experience and wonderful service. If you ever need help at toyota west, ask for Cory!

Thank you Toyota West for treating me so well. After a not so good experience at another local Toyota dealer. The minute I got there I was treated as a customer! If the sales Rep didn't know a answer to my question he went & got the answer. I knew what I wanted after months of research & found the vehicle I wanted (even w a few more opinions than I had planned on). After a little negotiating, got a very good price. It has been over 20 yrs since I purchased a brand new vehicle. Thank you Toyota west & Steve for making it a positive experience!!! So many places have forgot how to treat customers with respect!

Went in to shop around with a vehicle in mind. Buying process was fairly painless with little back and forth. Told them what I wanted to walk away with and it only took twice to go to the "manager" until we came to an agreement.

They treated us like family, gave a great deal, and put us in the perfect family vehicle!!!! Recommend dealing with "G" he's amazing!!!

Over the past two years i have purchased two Toyota's here. One new and one used.. I am a Toyota fan, as they have been the best built vehicles i have ever owned.. The West dealership is a great group of guys, good personalities and don't try to kill you with payments.. Both times they got me a great deal on a trade in and were able to work with my financial situation to get me into the vehicles i have wanted. I would recommend you reach out to these guys and work with them.. Bob and Nick are great guys to do business with...

See Hossain Saadat for a wonderful sales experience. He made the process so easy, I literally ordered a truck over the phone.

things are good I like the FJ run good had no problems as of now

Chris is an amazing person. He helped us and treated us like family.

The moment I walked in the door I felt welcome. I traded my Honda CR-V for a 2017 RAV4. They gave me exactly what I wanted for my trade in with no haggling whatsoever . My salesman Mark Kennedy was terrific! My dealing with the finance guy was ok. The only thing I didn't like is was how he pretty much insisted/scared me into buying the gap insurance which I did. After talking with my auto insurance agent, she said we will do the same thing for a whole lot less money. I did cancel the Toyota Gap. It would have been a perfect transaction if it weren't for this.

Car is running great - There were no issues for us to ask the technician to look at!

We could not be any more happy with the experience we had at Toyota west. We came as a couple to find our first family truck. And Chris wells was amazing. As soon as we walked in we felt like part of a family. I really hope this great customer services continues. And as our family grows to continue in the Toyota family. Thank you 😊

Absolutely amazing!!! The team makes your process painless, all the way to the end! Thank you!

Just had my oil changed in my 2009 Camry. The service was very good. They even pointed out several issues that may need attention in the future, and didn't insist that it be done today. Thanks.

Wonderful friendly and fast!!! Lovely service and great warm helpful attitude!

This was quick and easy. The Service Advisor Michael was courteous and professional.

Thanks to everyone at Toyota West for the great service while I purchased my new 4runner.

Everyone was friendly and showed great Customer Service. I love this dealership from buying my cars to having them serviced.

Excellent Took less time than I expected xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

The best experience we've ever had buying a new car! Excellent service!

Great customer service. Truly seem interested in fixing any problems you have with the vehicle!!

Just my 15k service. No problems, and they even washed my car.

Once we determined that our new vehicle would be a Rav4, we checked on dealerships. Out of the three in our area, our first stop was to Toyota West. The facilities were bright and welcoming. We were immediately helped (not attacked) by a friendly, knowledgeable salesman who understood our car buying strategy. We liked our salesman to the point where we decided going anywhere else was unnecessary. After three visits to the dealership, we had decided which specific vehicle we wanted and completed the deal in a couple hours. This was, by far, the best car buying experience we have ever had.

I had to have my truck serviced and the part had to be ordered, I did receive a follow-up call from Rory, on 5/22/17 he ask how the truck was running, very concerned, thank you from Michael Casto

I generally take my car to Toyota West for service. I am happy on their on-time good service with a clear explanation of benefits. I am happy to my expectation.

I took my Highlander in for normal maintenance, which was free, thank you. Everyone was friendly and my suv maintenance took less time than expected.

Salesman Gary Beck did an excellent job of providing the information we needed. After we purchased the Toyota Camry, Gary explained the different manuals and helped to set up the Bluetooth. We would be happy to recommend the dealership and the salesman to friends who are car shopping.

Ashley was very professional and did a Great Job, as well as everyone else.

AMAZING experience Steve is awesome! Will be coming back! 10/10 would recommend to anyone!

5 Stars go out to Toyota West! I bought a new Rave 4 on Saturday. Wow, what a wonderful experience. Our salesperson, Derrick listened and found my dream car. He is awesome! The rest of the staff were so friendly by talking to us, and offering us beverages and popcorn. We even received a gift from the dealership. If you want a good experience, go to Toyota West and meet these incredible people!

Couldn't be better! I'm a regular customer and have purchased several vehicles from Toyota West and they are and Excellent Dealership. I rate them a 10+.

Great environment, excellent service, and the best person I could have ever had hello me. Very informative and personable.

It took more waiting time than I expected. I am happy with my new vehicle.

I have purchased Toyotas from every dealership in Cols and this is the dealer with the best sales and service personnel! They consistently do an excellent job and NEVER try to ''sell'' you something the car doesn't require....use this dealership with confidence....Kenneth did a superb job

Was able to come in and get service ahead of schedule time !!!!

My lease expired on a 2014 Venda. I received excellent service from Mr. Hossan in assisting me with selecting another vehicle suitable to meet my needs. He also provided excellent customer service during the entire negotiations.

I had a fantastic experience at Toyota West. Dan and Greg were wonderful to work with! I love my new car.

My service advisor ken struwe was very courteous and informative today when I had my car there for a oil change. I will request him again the next time I need work done.

Great service! On time and very friendly. While you wait they have coffee and snacks!

My 2013 Corrola was due for a 70,000 mile service so I took it to Toyota West as I have been doing since I purchased it from them in 2014. I have yet to have any problem with Toyota West! I am very happy with the friendly, efficient service I experience every time I visit Toyota West and will continue to look to them for help in keeping my vehicle in top running condition!

Very pleasant..............................................................!

Service was exceptional. Repairs were completed quicker than time estimate.

I love this Toyota Dealership, Toyota West. The service department is wonderful. They always listen to me & take good care of my car. Everyone is so friendly & helpful. The customer waiting area is nice & there is always coffee, bottled water, and free snacks. And of course free wi-fi. Very thoughtful.

Can't say enough good about Toyota West and Dean. 1st class service and attention to detail. Always willing to help. The Sales Manager Nick is awesome as are the finance people. Highly recommended!

From the internet chat, to the knowledgeable salesman, to the finance guys who ran all the numbers, everyone was very professional, helpful and very knowledgeable!!

I was treated do very well I will most definitely refer all my family and friends thank you so very much for my beautiful Prius I love her

Fast service, helpful staff and a clean waiting area.

Brian (mechanic) and Jordan Wilson took great care of me with servicing my car.

From sales to service the hospitality has been outstanding. I haven't came across a person without a smile and someone willing to help make your experience exceptional! If your looking for a new or used car ask for Greg Hershey and when scheduling your routine maintenance ask for Ashley Pilkington she'll greet you with a smile and get you in and out as quickly as possible and with a 4 year old tagging along makes a big difference.

We have a Toyota dealership down the street from our house but we drove over an hour to this one for 2 reasons... (1) they had what I was looking for in stock and (2) they were open on Sunday. When I decided that what I was looking for wasn't what I wanted, the sales guy, Steve Fyffe, didn't bat an eye. I never felt pressured or like he was just trying to make a sale. We were shopping for a Tundra and there was a good variety. Everyone was really easy to work with. It was like dealing with friends. We ended up driving away with a new Tundra and we would definitely consider buying from them again.

Our sales person named Gonzalo "G" Roa worked his butt off to find us a vehicle that we both could enjoy. We were there from 9 in the morning and did not leave until like 6:30 at night. I would recommend this place to anyone who is in need of a vehicle. Stop by and ask for this guy.

Great service and work done timely. Service representative was great.

I took my 2016 Toyota Rav4 in for its regular Toyota Care Service. The service representative was friendly, informative and efficient. This is not my closest Toyota dealership, but I will continue to bring my car here because of their service.

I love coming here. I love getting my car serviced here.

I recently purchased a used vehicle from Toyota West and I had a very easy and comfortable experience. My salesman Brandon Barnthouse is very good at giving time and attention to each of his customers. I didn't feel pressured or rushed and he was able to answer every single question I had about any of the vehicles on the lot. I walked in looking for a vehicle and left that day in the vehicle I wanted. The experience was excellent and I am recommending anyone I know who is in the market for a new or used vehicle to see Brandon. He is great at what he does and you can really see his passion to get people in the right vehicle.

20k maintenance; got great service beyond minimum.

Toyota west is a fantastic facility with great customer service. Make your next vehicle purchase at toyota west!

Derrick was a great! Nice and pleasant, made the process smooth and easy.

I had my first 5000 mile Toyota check up and it was easy and quick and the people were pleasant and very helpful.

They do a good job for me. Good service, a little pricey. You get what you pay for.

Bought a 2017 Rav4 this past week from Toyota West! So far, so good! Had the most excellent sales associate (Mark Kennedy) - made the whole new car buying experience a positive one .... no games, no high pressure just an all-round good experience.

I really enjoyed the experience. Chris the salesman couldn't of been nice!

I recently leased a SR5 through Toyota West, and I couldn't be happier with my experience at the dealership and with the staff. Working with Brandon Barnthouse in sales along with Clayton Hill in finance, they both were able to help me with any questions I had throughout the process. I'm loving my new truck and would absolutely recommend Toyota West for exceptional service!

I recently leased a SR5 through Toyota West, and I couldn't be happier with my experience at the dealership and with the staff. Working with Brandon Barnthouse in sales along with Clayton Hill in finance, they both were able to help me with any questions I had throughout the process. I'm loving my new truck and would absolutely recommend Toyota West for exceptional service!

Very satisfied with the service and professionalism I received.

I recently leased a SR5 through Toyota West, and I couldn't be happier with my experience at the dealership and with the staff. Working with Brandon Barnthouse in sales along with Clayton Hill in finance, they both were able to help me with any questions I had throughout the process. I'm loving my new truck and would absolutely recommend Toyota West for exceptional service!

Great serivce. Very friendly group. I got there 15 mins early, they were able to take me.

First scheduled preventative maintenance for my 2016 Highlander. In and out within 35 min and great courteous service - very nice waiting area... thanks.

My serviceman was Jordan; he was very professional, friendly, and helpful. My service required about a 3 hour wait and Jordan arranged to have me shuttled to a very close shopping facility. Very convenient for customers and very appreciated by me. Toyota West is my go-to dealership!

I took my 2012 camry in for a transmission issue to have checked out the service rep was friendly and when we discussed what it was doing he looked it up and found that it had a recall for the torque converter. He also found a couple of other recalls which were quickly repaired. They had to order the torque converter and got scheduled to bring it back in to have fixed. Overall very impressed with the service and will continue to take the car back for any service issues.

I will most certainly take my car back to Toyota West Auto Mall

I really enjoy buying my Toyotas from Toyota West. Service Department is great and Always informs me about the Cars situation. We own two Prius and have been buying from them for the past 7 years. Something that could raise the level is if you see my car is dirty offer to give it a wash...Just a thought. We love our Sales Rep Mike Bunders.

Great staff, great people. Got me in and out of there swiftly. I have personally bought 3 vehicles. Between me and my wife we have gotten 4 vehicles from here. Love my Toyota Tundra.

They made it very easy to schedule and drop off my 2004 Tundra and the replacement air bag was installed within a couple hours. Good coffee and cookies in the lounge.

My last service was a great experience. The representative was able to process me quickly and fix a couple of problems that were experienced at my last visit to the service department. The waiting area is very nice and they provide coffee, popcorn and water while you wait with a TV and WiFi available.

2 reviews 5.0 star rating 1/24/2017 I highly recommend Toyota West. I had a good experience buying my car here, and when I've had questions about the car or how to take care of it I have enjoyed my experience with the service department. Yesterday while I was driving to the gym I noticed water on the floor on the passenger side. While I was at the gym I was able to use my smartphone to schedule a service appointment online, and got the car in right away. As I suspected, it was a minor issue or the air conditioner drain being plugged up. While they were taking care of it I waited in the very pleasant customer lounge area, had coffee, purified water, and sat and read a book. After it was fixed and I got home, I noticed on the paperwork that they also did the 5000 mile routine inspections while the car was there, so I'm good to go!

Love my Rav 4 and Toyota West is always convenient all the people are nice there

The service personnel are very friendly. However, if you are waiting on your vehicle, you should expect to be there beyond any quoted time for service repairs. Additionally, I would get a firm quote for any service, including oil changes, as prices are often more than expected once service has been completed.

ive had one problem there in the 2 yrs that i have been going and it was taken care right away...great employees and friendly too...awesome job guys!!

When I bought my car, Toyota West done everything I thought a car dealership Should do. Between the sale and the service, they fulfilled every expectation. Great job guys!

My experience for the included 10K service on our 2016 Corolla was exceptionally good. I showed up 7 minutes before appointment time, waited, and was out the door in 45 minutes. The printed 'services performed and results' sheet was very informative. The people were friendly and professional. My overall rating should be 4 1/2 stars but the survey doesn't allow it so 4 stars it is. I would recommend Toyota West based on my experience there.

On December 30th I returned my 2013 Rav4 due to the lease expiring. I loved my Rav4 so much that I ended up leasing a 2017 Rav4. I also just loved my Salesman, Mike Bunders!! He is the best. Finance Guys are great as well. I had a wonder experience.

I highly recommend Zack! He was very helpful and not a slime ball used car salesman he was professional, honest, and was able to get my 22 year old son with not so great credit into a beautiful 2013 Mazda with under 50,000 miles with very little $$ down and no co-signer!

UPDATE: I was briefly contacted by my salesman and they are going to cut me a spare key for free and they apologized for run around. This dealership is top notch and I will defiantly be shopping here for my next Toyota. Had a good trade in and buying experience. Bought a used 2013 Toyota Tundra. Gave me a good trade in price and were able to get the payments where I wanted them. I have now called twice asking about another key for the vehicle. Kind of crazy when you pay that much for a vehicle and only get one key especially with the cost to have one made.

very good,workers very knowledgeable,kind and considerate,service was done on time,the waitind period was not long,I will bring my car back when service is needed again. Thank you.

Excellent work by Toyota West. Chris B. the service manager was very accommodating and helpful in getting a tough situation fixed in a timely manner and allowed me to get to the appointments I had scheduled that day.

It took longer than expected. Was in for an oil change and they found some other things that needed attention. This dealership has wonderful people employed.

Spending everyday here... investing my time and talents. Let's see how it works

I bought a 2016 RAV4. I love it! It runs great!! Matthew B was the one to help us through everything and each step he kept us informed on what was going on. Thank you so much!!!

Bob rappales was an awesome sales guy! I have bought 2 new vehicles from him in the past 30 days!

Went well. Great facility and employees. Always very clean and organized.

Excellent experience and really good deal. Fourth time at Toyota West and will be back again...

I was taken amazing care of at this dealership. It was my first ever time buying a car and they made it extremely easy and less stressful then I could've ever imagined. The entire staff was great and William Dudding went above and beyond for me. He kept my target price within range and got me in a brand new car. I was expecting a lightly used vehicle but due to Will's hard work that was not the case. You can truly tell he cares about his customers.

I thouroughly enjoyed my car purchasing experience. Will Dudding took the time to explain the features available, and let me decide what was best for me. He was very knowledgeable and professional. Everyone was very helpful and provided great service. Once I made the decision, it took me less than hour, in and out.

The service representative was courteous and helpful in answering questions. They kept the appointment time for service and I was out in only one hour.

Brought my 2013 Corolla in for it's 65,000 mile service. I was very happy with everything I experienced during this visit.

As always great service. Waited for my vehicle to be serviced. Not long at all. Clean and friendly dealership. I have purchased and leased numerous vehicles from this dealer. This far, have no reason to stop.

Everyone was great. I walked in and was greeted with a smile. I was in and out very quick.

Jordan did a great job explain everything to me. He told what's wrong and how long it will take to fix.

Fast and efficient service. Thorough maintenance check.

Great buying experience. Just had first service appointment and it was quick and easy.

Always good service and work done in a timely fashion.

Everything was ok-- I just wish they would have shown me what they did around my car then rush me out of the door.

Bought a 2016 Corolla @ Toyota West. Awesome car. Thanks Gary Fleece, salesman, for being helpful and knowledgeable. Made my car buying a pleasant experience.

Professional, friendly, reliable service. They're always able to schedule appointments for me in a very reasonable time frame, and I've always received great service.

Service was quick and easy and I got in the same day I called for service.

My Uncle Shorty moved to the Grove City area last year, at age 83 after living in the same house for 40 years. It was a huge change but he loves the new area. Adapting to the new area has been a process. He owns a Tundra and Camry & they have been serviced regularly at his previous dealership & he dreaded the stress of a new service location. We've been working with Jordon Wilson at Toyoto West, he is really so helpful, explains all the details, doesn't rush me when we have questions. During the inspection they saw a leak in the rear main seal & it had to be replace. This was due to the fact the Tundra wasn't driven as much lately. I had no idea the seals can dry out until he explained the problem and took care of it . He really does take the time and effort to make sure we get the right the service needed & no extra sales pressure comes with it. When Uncle Shorty drives away from the lot, we have no worries about the performance of his vehicles. Now his vehicles are happy with their new service location as well !!! Thanks Jordon ! Sincerely, Paul Johnson & family

Service department was great! Even took the time to show me how to program the display. I would have appreciated coffee while I was waiting.

Several months after my purchase and Chris Walls is still more than willing to help me out when I need it. From scheduling a regular service call to helping me get things lined out and a ride home after a recent accident! THANK YOU CHRIS! ��

Fast and excellent service. Reasonable cost. Explained clearly the problem and how it was fixed.

This is why I lease a Toyota. Consistent great service and no hassle customer service.

Jordan Wilson is extremely polite and efficient. The service area is spotless. The mechanic was also polite and skilled.

Muy bonito y Buena la pagina y los carros que tienen soy fanatica de carros

The service was AWESOME. Jordan Wilson @ Toyota West took care of me like his own mother. He was very helpful!

Bought my car from Toyota West one year ago. It was my first Prius and have been extremely happy with the car and the dealership. I just had my 30000 mile service done and have always been pleased with the entire staff of the service department.

My husband took my car in for a new tire. Everything went fine. No problems.

Toyota West is the best dealership I have ever done business with. HIGHLY recommend!!

Great experience getting my first 5,000miles maintenance on my Corolla.

Everyone was friendly. Loved the free shuttle service back home while car was fixed.

In my 45 years of driving this is the best dealership I have ever dealt with.

Couldn't be better! Customer service is a priority!

My buying experience was the best I've ever had in purchasing a new vehicle. The senior sales dealer was very knowledgable and very comfortably working with on the purchase.

Awesome salesmen and great customer service. Nick Caraccilo will work a deal and Jordan Wilson keeps it serviced. Check them out!

Had a raddeling in front end they could not find what was causing it

I came to Toyota West for my first oil change and was expecting to wait for an hour. It only took 35 minutes. I was pleasantly surprised.

Our Salesman Hossain made the process of leasing a car awesome. Thank you

Our salesperson Nick did a fantastic job! The sales manager was easy to work with. The finance dept was excellent. Great vehicle by the way. 29.1 mpg on my road trip.

15,000 mile oil change and service was excellent. They took the car in about 10 min. ahead of my appointment time and it was ready ahead if the predicted wait time.

Just purchased my third Toyota from West. Chris Wells is outstanding and really made the process easy and fun. I've never felt hassled here. Thanks guys!

nice cars things went well the new place looks nice

I took the Highlander in for 25K service. No big deal and was out under one hour! Great job.

I have only driven Toyota's for the past 30 years and have purchased them at every Columbus dealer....I have found this dealership to be the most professional and the service dept is the best....excellent prompt complete service everytime I have an appointment....I know the dealership is far for those in Northwest Cols but it is worth the trip...they answer questions and troubleshoot potential problems/needs without the ''you HAVE to buy or have this done TODAY'' mantra so often found in the other dealerships in this city ( to avoid confusion...I purchased this car from this dealership in May of 2015)

Great place with nice people that help me get into a great truck

I just receive an oil change and the bill was over $80.00. Toyota does well but I think I will go else where for oil changes one in a while. Plus they charge so much for a car wash, ridiculous!

My experience is always good at Toyota West. This is the only dealership I purchase vehicles from.

Service staff are always timely, friendly, never patronizing.. My car is usually finished in less time than expected. Waiting area is comfortable.

I took my car a 2015 Toyota Venza in for it's 15,000 mile maintenance service and Mike the service representative met me and discussed with me what they would be doing. I also informed him that the front wiper blades needed to be changed. Everything was done in the 45 minute time limit that I was told. I have always been treated as a valued customer at Toyota West. I am sorry that Toyota is no longer making the Venza as this is my second Venza and it as been a very reliable and comfortable car.

Great experience! My car was clean and they was very helpful. One of the guy took me to work while they was working on my car and he picked me up after. He was really nice to me!????

Great staff and service. Always go the extra mile!

5000 mile service. They accommodated my change in schedule. The visit was handled efficiently and with customer care

All staff members were courteous and helpful.Dean was the salesperson that worked with us and we appreciated all of his assistance,He was efficient , friendly ,and knowledgeable about the tundra we purchased.

Words cannot express how much I love Toyota west !!! I've been working with Milt Coleman for six years! Milt is in financing now which is a plus, he passed me to Dave Moore who was very honest and actually listened to me. Milt Coleman deserves a promotion and a new printer lol.(seriously Toyota) I've handed over clients that couldn't get financed through my institution to Toyota and they have always took care of them! I've bought three cars from Toyota West if that says anything and trust me I'm picky and I complain a lot lol. Milt is like family to me now... He asks about my son and family and I trust him. Thanks so much to Dave as well for helping with my amazing car decision and for being really nice .

Good service. On time. Fast and clean. Jordan was great.

Toyota west is hands down the absolute best experience a buyer can have Brian Frye and Ricky are outstanding to deal with

I took my Toyota Matrix to the dealership, Toyota West, to get whatever repair that needed to be performed due to the Airbag Recall.. I had called earlier and was advised to bring the car into Toyota West's Service for assessing what parts are needed since each car would need specific parts. I was informed there is no need to schedule an appointment at this time. Once the parts arrived, I can, at that time, schedule for the parts-replacement. To my pleasant surprise, after about 1/2 hour the service rep. informed me that the shop has the necessary parts and that it would take about an additional 1/2 hour. It was completed and I was on my way. In addition to the needed repairs, the shop also checked the usual stuff, and provided me with a list what what was checked and actions taken. I was very happy with my overall experience. In addition the service rep. responded to my query that the cost of oil/filter change at mileage intervals would cost about $60, including tire rotation. Whereas it used to cost me about $120 for such intervals, with the new pricing structure I may go back to Toyota West for such preventive maintenance work.

I traveled from Indy to Columbus to find this particular model, as part of the Sonic dealership family they are very efficient and courteous.

Best Service Ever !!!! Toyota West is my Choice for all my auto needs.

It's nice place , nice people and they have good experience but I'm still waiting spear parts to fix my car

Fred and Brandon helped me pick out a car with 0% interested and great features for a reasonable price. They were cordial and efficient, allowing me to test drive by myself. Great service!

Dealer was so pollite and service was great. Didnt have to wait long for paper work. Cory was the best dealer I have dealt with. Very nice. I love my car.

I am very pleased with the Service Department. They are very friendly and very quick on the service needed. I will be back! Its a pleasure to come here!

Brandon and Lee were so great to work with! They made my car buying experience amazing! They're both so educated in their field, i feel very confident that i got the best deal!

Had a great experience at Toyota West last weekend when my husband and I purchased our new Rav 4. Greg made it so easy and explained the features in the vehicle to us! Thanks for a great experience!

I'm driving through from Plainfield, IN heading to Maine. Michael was very kind got my car right in to service. I am impressed how friendly everyone. is here.

Awesome Job and Dealership. Ask for Dean. Just bought a 2016 Tacoma and had a terrific expierence . Thank you

I'll have to say, I was greatly surprised and pleased with my experience today. First of all, I was able to set up an appointment for my 60,000 mile maintenance online. It's a new car for me, and I'd never been to the dealer before. It was easy to find the maintenance area. I was welcomed by a greeter guy. He walked me over to my "maintenance advisor," and we did a walk around my car. Then I was walked over to the waiting room, which was fully equipped with areas for working, relaxing, watching TV, or drinking coffee (free of course). The maintenance was quick and was an excellent price. I'm so excited I found this place. This was the cleanest maintenance Bay I've ever seen. And the nicest and friendliest crew. Even at 9 o'clock in the morning! One of the crew members popped up while I was getting coffee, and he even showed me how to program my favorite type of coffee from the new machine. I have pictures on my FB page but I don't know how to add them here.

This is absolutely the best place to shop and work

i kept bugging my husband that I wanted to trade in my car for a Rav4 so he went in to Toyota West...thanks to Dave, Dean, and Herb, they got me in to the car I wanted color and all, with an affordable monthly payment!

Best place to buy a Toyota in Central Ohio. Nice people.

I leased a brand new 2015 Toyota Camry with the help of Rob Wallace. Every step from inquiring on the internet, to looking at the cars, to the financial paperwork, to driving away in a brand new car was seamless. There was no pressure to add options I didn't want or need. Rob was one of the most down to earth legitimate sales people I have ever worked with. This was hands down the best car buying experience I've ever had.

Thank you Greg and Don for helping me get my new van in an easy and painless process!

If you live in Columbus Ohio I would recommend Toyota West on Georgesville Road if you are looking to buy a used or new car, The staff was friendly and our experience was great. In fact, a big high five to Charlie Napier our salesman, Brian in financing, Dave ( Manager), and Jeremy the GM. All of these individuals went above and beyond in assisting us in not only buying one new car but two. A Rav 4 XLE and a Scion TC. Thanks for you help and patience Margie Hammonds

This place is fantastic, no hassle, no BS, no pushy sales people. I was working with another Dealership up the road for 3 months....they were trying to put me in a car 7 years old with a bunch of miles. Not Toyota West!!! I test drove one vehicle (didn't think I had a chance of getting because of credit). I left with that car, at a payment lower than expected!!!! These guys ROCK!!! THANKS Aaron & Milt!!!! BTW, my son was in there yesterday and bought a car too.

I recently purchased a used car from Toyota West and the experience was wonderful! Brian Delcid was a pleasure to deal with, very knowledgeable about the vehicle, and he went out of his way to make sure we were comfortable while we waited for financing. We were there several hours because there were so many customers, which was not a problem as Brian kept checking with us to make sure we were fine and let us know how many people were ahead of us and making us feel quite at home. Herb was our finance person and he also was very nice. The car needed a few details taken care of before we received it and everything was completed just as Brian said it would be. The new facility is beautiful and I will definitely recommend Toyota West and Brian Delcid to my family & friends!

I recently purchased a used car from Toyota West and the experience was wonderful! Brian Delcid was a pleasure to deal with, very knowledgeable about the car and he went out of his way to make sure we were comfortable while we waited for financing. We were there several hours because there were so many customers, which was not a problem as Brian kept checking with us to make sure we were fine and let us know how many people were ahead of us and making us feel quite at home. Herb was our finance person and he also was very nice. The car needed a few details taken care of before we received it and everything was completed just as Brian said it would be. The new facility is beautiful and I will definitely recommend Toyota West and Brian Delcid to my family & friends!

Brandon Barnthouse helped me find my new car. I began my search 8 months ago after deciding to look at other brands of cars due to my dissatisfaction with GMC and all the recalls. I told him what I was looking for, he suggested I might want to wait to for the 2015 models to be available. Brandon and I talked a few times while I waited for all the ice and snow to go away, since there was no way I would take a new car out in the slippery streets. When I was ready Brandon found the right car with everything I wanted, he even came up with a good deal. A very positive experience!